Before you place your order : if you have any questions, or would like more information on any of the products, please email with your query.
Sizing : if you are unaware of your ring size, please email us to request a ring sizer. Alternatively, pop into a jeweller and ask to be sized. Before placing your order on a ring, please be totally sure about your ring size. Some of the designs are unable to be resized and will have to be made from scratch again.
Lead time : each piece of jewellery is made to order, especially for you. This can sometimes take up to 7 days before your item is dispatched. If your item is urgent, please email beforehand, to check that your order can be prioritised.
Packaging : your item will be sent to you in a gift box and a polishing cloth will be provided on larger items. If you order a gold plated item, a care card will be sent along with your item, so that you know how best to look after your plated item.
What is gold vermeil? : gold vermeil simply means gold plating onto solid silver. We use an 18ct gold solution to coat your jewellery with a 3 micron plating. All plating is carried out in house which means much care goes into the quality of your plating. If you follow the care instructions provided with your order, it will help with the longevity of your plated item.
Postage : all shipping is included in the price shown in the shop. Your order is sent via royal mail, using the next day special delivery service for items over £50. A signature will be required and there may be some branding on the mailing bag, so if you order is a surprise, please email ahead and we will send it in an unmarked mailing bag, so not to spoil any surprises!
Special requests : as mentioned in many of the the item descriptions, engraving, casting in solid gold or adjustments can be made but this will delay the item around 2 - 4 weeks, depending on the service.
Returns : as each order is made especially for you, we are unable to offer refunds. However, if your product is faulty, we will provide you with a new item.
Repairs : jewellery can face a fair measure of wear and tear and we know that sometimes breakages happen. If your item breaks in any way, please send us an email. If an item is caught and snaps. Has deep surface marks or bends due to being heavy handed a fee will incur.